FAQ


Q: How do i check the status of my order?

A: Upon placing your order, please allow upto 3 days for the order to be processed. Our fulfillment warehouses pack your ordered item(s) and ship and ship the packages as soon as possible. Once your order has been shipped, you will receive a tracking number to your order. You may also visit our website at any time and click on our Order Status page to find out real-time update of your shipment. if you did not receive the order tracking number, or did not find any updates under our Order Status page after 5 business days, please contact us immediately and we will do all we can to investigate.

Q: How long does shipping take?

A: Our warehouses are located around the world. For domestic orders in the United States, it will normally take 14-21 days. For international orders, please allow up to 30 days.

Q: Do you ship internationally?

A:  Yes we ship internationally to ensure every customer will enjoy his or her shopping experience.

Q: is your Website secure with my personal information?

A: Absolutely! We use SSL security to ensure all your personal information is encrypted. We do not store your credit card information and it will be used one time upon purchasing of your product. Then your credit card information will be purged.

Q: How do i order on your website?

A: Simply find the product you'd want and click the 'Add To Cart' button. Fill in your shipping and billing information and we'll have your order shipped as soon as possible.

Q: Does Fitnamics provide a quality guarantee for all products being sold?

A: Absolutely! If you do not like the product or find damages to the product, Contact us immediately. We do all we can to ensure you have the best shopping experience. You can simply contact us and we'll get it sorted!

Q: Do you offer a refund if i don't like the product?

A: Absolutely! We offer full refund on your order if you don't like the product. Simply visit our refund policy page for complete details. If you have any additional questions not addressed in our FAQ, please contact us at support@fitnamics.com and we'll get back to you as soon as possible.